> kapa.ai is an AI assistant that answers questions from a company's documentation. Learn what its widget loads, what it sends and how GDPR consent applies.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/kapa-ai

Customer support

# kapa.ai

Analytics · [Official website](https://www.kapa.ai)

kapa.ai is an AI assistant platform that answers technical questions using a company's documentation and knowledge sources, often added to developer docs as a chat widget. The widget loads kapa.ai's script and sends visitors' questions to its servers for processing, which may involve personal data and analytics.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Analytics

- Prior consent

  Required

- Documented cookies

  0

Compliance

## kapa.ai and the GDPR

kapa.ai is classified as “Analytics”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What kapa.ai sets and contacts

The cookies of kapa.ai are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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