> Intercom Articles powers help centers and knowledge bases on Intercom. Learn which Intercom cookies may be set on visitors and when consent is needed.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/intercom-articles

Customer support

# Intercom Articles

Unclassified · [Official website](https://www.intercom.com/articles)

Intercom Articles is the help center and knowledge base feature of Intercom, the customer service platform, used to publish support articles on a hosted help site or inside the Intercom Messenger. Help centers and the Messenger are served by Intercom and may set Intercom cookies to identify visitors and conversations, which can require consent.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Unclassified

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Intercom Articles and the GDPR

Intercom Articles is classified as “Unclassified”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Intercom Articles sets and contacts

The cookies of Intercom Articles are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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