> Ikeono lets independent retailers text with customers and adds a website chat widget: what it loads, the data sent to the provider and GDPR consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/ikeono Customer support # Ikeono Preferences · [Official website](https://www.ikeono.com) Ikeono is a business text messaging platform for independent retailers, such as bike shops, that lets staff communicate with customers by SMS. Its website chat widget lets visitors start a conversation that continues by text message, so the widget loads Ikeono's scripts and sends the details entered, such as a phone number, to the provider. [Block Ikeono until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Ikeono and the GDPR Ikeono is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Ikeono sets and contacts The cookies of Ikeono are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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