> Hesk is a help desk ticketing tool, self-hosted or hosted: what its forms and knowledge base do on a website and how GDPR applies to the data collected. > > Canonical: https://www.flowconsent.com/en/services/customer-support/hesk Customer support # Hesk Marketing · [Official website](https://www.hesk.com) Hesk is a help desk application from Slovenia that organisations can install on their own server or use as a hosted service to manage support tickets, a knowledge base and canned responses. Customers submit requests through web forms, so their contact details and messages are stored in the help desk. [Block Hesk until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Marketing - Prior consent Required - Documented cookies 0 Compliance ## Hesk and the GDPR Hesk is classified as “Marketing”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Hesk sets and contacts The cookies of Hesk are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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