> Helpwise is a shared inbox and customer communication platform: what its chat widget does on a website, the visitor data it handles and GDPR consent.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/helpwise

Customer support

# Helpwise

Marketing · [Official website](https://helpwise.io)

Helpwise is a shared inbox and customer communication platform that lets teams handle email, live chat, SMS and messaging apps in one place. On a website, its chat widget lets visitors start conversations with the support or sales team, which involves processing their messages and some technical data.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Marketing

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Helpwise and the GDPR

Helpwise is classified as “Marketing”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Helpwise sets and contacts

The cookies of Helpwise are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

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