> Groove is a help desk with shared inbox, knowledge base and chat widget: learn what it does on your site, the data it collects and what GDPR requires.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/groove

Customer support

# Groove

Preferences · [Official website](https://www.groovehq.com)

Groove is a customer support help desk for small and growing businesses, offering a shared inbox, knowledge base and live chat widget. When its widget is added to a website, visitor messages, contact details and related information are sent to Groove so the support team can respond.

[Block Groove until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan)

At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Groove and the GDPR

Groove is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Groove sets and contacts

The cookies of Groove are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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[Preferences](https://www.flowconsent.com/en/services/customer-support/teambrain)

## Make your site compliant today.

Free up to 25,000 sessions a month. No credit card, no commitment.

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