> Guide to GetFeedback GDPR compliance covering CX survey cookies, Salesforce integration, US data transfers, and compliance steps. > > Canonical: https://www.flowconsent.com/en/services/customer-support/getfeedback Customer support # GetFeedback Preferences · [Official website](https://www.getfeedback.com) GetFeedback (by Momentive/SurveyMonkey) is a customer experience survey platform providing NPS, CSAT, and CES surveys with deep Salesforce integration. It uses JavaScript widgets and email surveys to collect feedback. Data is hosted on US infrastructure. [Block GetFeedback until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 2 - Third-party domains 3 - Servers US (Momentive/SurveyMonkey infrastructure, now part of GetFeedback by SurveyMonkey) Overview ## What does GetFeedback do? ## **What Is GetFeedback?** GetFeedback (Momentive/SurveyMonkey) is a CX survey platform with deep Salesforce integration. It provides NPS, CSAT, CES surveys via web widgets and email. US based (Momentive) with US hosting. DPA with SCCs, SOC 2 Type II, ISO 27001. Widget sets session and tracking cookies. Consent required. Legal basis: consent for cookies, legitimate interest for customer feedback. Key risk: Salesforce integration links survey responses to CRM records. Steps: DPA, cookie consent, review Salesforce data flows, retention, DPIA if linking surveys to CRM. Alternatives: Mopinion (EU), Survicate, Typeform (EU, Spain), LimeSurvey (self hosted). Compliance ## GetFeedback and the GDPR GetFeedback is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. - Legal basis Consent for survey cookies (Art. 6(1)(a)), legitimate interest for customer feedback (Art. 6(1)(f)) - Risk level medium - Applicable regulations GDPR, ePrivacy, UK GDPR, CCPA, SOC 2 Type II, ISO 27001 ### Impact assessment (DPIA) DPIA recommended if collecting feedback at scale, especially via Salesforce integration linking surveys to CRM records. Assess: survey response content, Salesforce data flows, widget cookies, email tracking, US hosting. ### Sample text for your banner > This site uses GetFeedback for surveys. The widget may set cookies. Data is processed on US servers by Momentive. By submitting a survey, you consent to this processing. Cookies and trackers ## What GetFeedback sets and contacts - Tracking method JavaScript survey widget, cookies, CX surveys (NPS/CSAT/CES), Salesforce integration, email surveys - Server location US (Momentive/SurveyMonkey infrastructure, now part of GetFeedback by SurveyMonkey) - Data transferred outside the EU GetFeedback is operated by Momentive (SurveyMonkey). US based with US hosting. DPA with SCCs available. ### Cookies set (2) | Name | Type | Duration | Purpose | | ------------ | ------------- | -------- | -------------------------------------------------- | | gf\_session | functionality | Session | GetFeedback survey widget session cookie. | | gf\_tracking | analytics | 1 year | Tracks survey completion and response attribution. | ### Third-party domains contacted (3) - `www.getfeedback.com` - `api.getfeedback.com` - `survey.getfeedback.com` Questions ## Frequently asked questions about GetFeedback Can't find your question? Write to us, we answer fast. [Write to us](https://www.flowconsent.com/en/demo) ### Cookies? Survey widget sets session and tracking cookies. Email surveys may include tracking pixels. ### Consent required? Yes for survey cookies. Email tracking should be disclosed. ### Legal basis? Consent for cookies. Legitimate interest for CX feedback. ### Transfers? Yes. US based (Momentive). DPA with SCCs. SOC 2, ISO 27001. ### DPIA? Recommended especially if linking surveys to Salesforce CRM records. ### Compliance? DPA, cookie consent, review Salesforce data flows, retention, DPIA. ### Alternatives? Mopinion (EU), Typeform (Spain), Survicate, LimeSurvey (self hosted). ### Cookie policy? Document survey widget cookies and email tracking. Reference Momentive DPA. Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Gladly](https://www.flowconsent.com/en/services/customer-support/gladly) [Gladly is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Gladly supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Gladly ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/gladly) [Preferences](https://www.flowconsent.com/en/services/customer-support/gladly) · ### [Xenioo](https://www.flowconsent.com/en/services/customer-support/xenioo) [Xenioo is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Xenioo integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Xenioo helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/xenioo) [Preferences](https://www.flowconsent.com/en/services/customer-support/xenioo) · ### [SweetHelp](https://www.flowconsent.com/en/services/customer-support/sweethelp) [SweetHelp is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. SweetHelp integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, SweetHelp helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/sweethelp) [Preferences](https://www.flowconsent.com/en/services/customer-support/sweethelp) · ### [Podium](https://www.flowconsent.com/en/services/customer-support/podium) [Podium is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Podium integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Podium helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/podium) [Preferences](https://www.flowconsent.com/en/services/customer-support/podium) · ### [Provide Support](https://www.flowconsent.com/en/services/customer-support/provide-support) [Provide Support is a customer support and helpdesk platform that helps businesses manage, track, and resolve customer inquiries efficiently. It provides a unified ticketing system, knowledge base, and multi-channel support across email, chat, phone, and social media. Provide Support features automated ticket routing, SLA management, and self-service portals, enabling faster resolutions, higher satisfaction, and reduced operational costs for support teams.](https://www.flowconsent.com/en/services/customer-support/provide-support) [Preferences](https://www.flowconsent.com/en/services/customer-support/provide-support) · ### [Ybug](https://www.flowconsent.com/en/services/customer-support/ybug) [Ybug is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Ybug supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Ybug ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/ybug) [Preferences](https://www.flowconsent.com/en/services/customer-support/ybug) ## Make your site compliant today. Free up to 25,000 sessions a month. No credit card, no commitment. [Create my banner](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=general) · [Scan my site](https://www.flowconsent.com/en/scan)