> Faveo Helpdesk is an open-source ticketing and customer support system. Learn what it does, which cookies its portal may use and how GDPR consent applies.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/faveo

Customer support

# Faveo

Preferences · [Official website](https://www.faveohelpdesk.com)

Faveo Helpdesk is a ticketing and customer support application that is available as open-source software to host yourself or as a cloud service. It collects requests from email and web forms into tickets, assigns them to agents and offers a knowledge base. Any cookies on the support portal are mainly used for sign-in sessions and preferences.

[Block Faveo until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan)

At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Faveo and the GDPR

Faveo is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Faveo sets and contacts

The cookies of Faveo are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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·

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[Marketing](https://www.flowconsent.com/en/services/customer-support/textline)

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[Preferences](https://www.flowconsent.com/en/services/customer-support/pubble)

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### [Dotdigital Chat](https://www.flowconsent.com/en/services/customer-support/dotdigital-chat)

[Dotdigital Chat is a live chat and customer messaging platform that enables businesses to engage with website visitors in real time. It provides instant messaging, chatbot automation, and team collaboration tools to deliver fast, personalized customer support. Dotdigital Chat supports multi-channel communication, conversation routing, and canned responses to improve response times. With built-in analytics and CRM integration, Dotdigital Chat helps convert visitors into customers.](https://www.flowconsent.com/en/services/customer-support/dotdigital-chat)

[Preferences](https://www.flowconsent.com/en/services/customer-support/dotdigital-chat)

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