> Understand which cookies etermio sets, the GDPR and ePrivacy legal basis for its booking widget, EU hosting, DPIA points and how to collect valid consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/etermio Customer support # etermio Preferences · [Official website](https://www.etermio.com) etermio is a German online appointment scheduling and customer engagement platform that lets visitors book meetings, demos and services directly from a website through an embedded booking widget. [Block etermio until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 4 - Third-party domains 3 - Servers Germany (EU). etermio is operated by a German provider with hosting inside the European Economic Area. Overview ## What does etermio do? ## **What is etermio** etermio is a German online appointment scheduling and customer engagement service. It lets visitors book a meeting, a demonstration or a service slot directly from a website through an embeddable booking widget. The widget loads JavaScript from etermio servers and exchanges data such as available slots, contact details and the booking confirmation. ## **Cookies and data collected** When the widget loads, etermio sets first party cookies such as etermio\_session for the booking session and \_et\_user\_id for visitor identification. It also stores values in localStorage. Personal data processed includes the booker name, email address, telephone number, chosen time slot and any free text comment. ## **GDPR and ePrivacy legal basis** The actual booking is processed on the basis of Article 6(1)(b) GDPR, since the booking is a pre contractual or contractual measure requested by the data subject. The loading of the widget and the storage of cookies on the device require consent under Article 5(3) of the ePrivacy Directive and Section 25(1) TTDSG in Germany. ## **Data transfers and hosting** etermio is hosted in Germany and processes personal data inside the European Economic Area. There is normally no systematic transfer of booking data to third countries. Controllers should still document the processor relationship in a written agreement under Article 28 GDPR. ## **DPIA considerations** A formal DPIA is not generally required for low risk appointment scheduling. When the booking flow handles health, legal or other sensitive subject matter, a DPIA under Article 35 GDPR is recommended, with a focus on retention, access controls and minimization of free text fields. ## **Compliance steps** Block the etermio widget until consent is collected, list etermio in the privacy notice and the cookie banner, sign a data processing agreement with the provider, document retention of booking records and configure the widget to capture only the data fields strictly needed. Compliance ## etermio and the GDPR etermio is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. - Legal basis Article 6(1)(b) GDPR (performance of a contract or pre contractual measures) for the actual booking, combined with Article 6(1)(a) GDPR (consent) for the loading of the embedded widget and its cookies under Section 25(1) TTDSG and Article 5(3) ePrivacy Directive. - Risk level medium - Applicable regulations GDPR, ePrivacy Directive, TTDSG, BDSG, LOPDGDD, CNIL guidelines, EDPB guidelines on consent ### Impact assessment (DPIA) A DPIA is not strictly required for a standard appointment widget, but a record of processing activities should describe data collected (name, email, phone, appointment details), the legal basis, retention and the role of etermio as processor. Where sensitive categories (for example health appointments) are booked, a full DPIA under Article 35 GDPR is recommended. ### Sample text for your banner > We use the etermio booking widget to let you schedule appointments online. Loading the widget stores cookies and a session identifier on your device. Do you accept the use of etermio for booking? Cookies and trackers ## What etermio sets and contacts - Tracking method First party session and visitor identification cookies set by the etermio booking widget when embedded on a website. Uses HTTP cookies plus localStorage to persist appointment context across pages. - Server location Germany (EU). etermio is operated by a German provider with hosting inside the European Economic Area. ### Cookies set (4) | Name | Type | Duration | Purpose | | ---------------- | ------------ | -------- | ------------------------------------------------------------------------------------------------------------------------------------- | | etermio\_session | session | Session | Maintains the active appointment booking session and ties the visitor to the chosen calendar and time slot inside the etermio widget. | | \_et\_user\_id | first\_party | 1 year | Anonymous visitor identifier used by etermio to recognise returning users, pre fill known fields and stop duplicate booking attempts. | | \_et\_csrf | first\_party | Session | Cross site request forgery token that protects the booking form against unauthorized submissions. | | \_et\_locale | first\_party | 6 months | Stores the language preference (German, English, French, Spanish) used to render the etermio interface. | ### Third-party domains contacted (3) - `app.etermio.com` - `www.etermio.com` - `cdn.etermio.com` Questions ## Frequently asked questions about etermio Can't find your question? Write to us, we answer fast. [Write to us](https://www.flowconsent.com/en/demo) ### Which cookies does etermio set? When the booking widget loads, etermio sets first party cookies such as etermio\_session for the active booking session and \_et\_user\_id for visitor recognition, plus values in localStorage. No marketing or advertising cookies are set by default. ### Is consent required before loading etermio? Yes. The widget stores cookies and reads information from the device, so prior consent is required under Article 5(3) of the ePrivacy Directive and Section 25(1) TTDSG. The widget must be blocked until the user agrees. ### What is the GDPR legal basis for etermio? Two bases apply. Article 6(1)(a) GDPR (consent) covers the placement of cookies and loading of the widget. Article 6(1)(b) GDPR (contractual measures) covers the actual processing of the booking request. ### Are booking data transferred to the United States? No. etermio is hosted in Germany and processes data inside the European Economic Area. There is normally no systematic transfer of booking data to the United States or other third countries. ### Is a DPIA required for etermio? A full DPIA is usually not required for ordinary appointment scheduling. It becomes recommended or mandatory when bookings concern sensitive subject matter such as health, legal or social services. ### How should etermio be implemented correctly? Load the widget only after consent, sign a data processing agreement under Article 28 GDPR, list etermio in the privacy notice and cookie banner, configure only the required fields and document the retention period for booking records. ### What are the alternatives to etermio? Other appointment platforms include Calendly, SimplyBook, Microsoft Bookings and self hosted tools such as Cal.com. Each has its own hosting location and cookie footprint that must be assessed before deployment. ### How do I update my cookie policy for etermio? Add an entry that names etermio, the company behind it, the cookies set (etermio\_session, \_et\_user\_id), their retention, the purpose, the legal basis and a link to the etermio privacy policy. Refresh this entry whenever the integration changes. Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Instabot](https://www.flowconsent.com/en/services/customer-support/instabot) [Instabot is a user preference and personalization service that helps websites deliver customized experiences based on individual visitor settings and choices. It manages preferences for content display, communication channels, and interaction styles. Instabot integrates with website platforms to remember and apply user choices consistently across sessions. With privacy-compliant preference storage, Instabot enhances satisfaction by ensuring tailored browsing experiences for every visitor.](https://www.flowconsent.com/en/services/customer-support/instabot) [Preferences](https://www.flowconsent.com/en/services/customer-support/instabot) · ### [Zoominfo Chat](https://www.flowconsent.com/en/services/customer-support/zoominfo-chat) [Zoominfo Chat is a live chat and customer messaging platform that enables businesses to engage with website visitors in real time. It provides instant messaging, chatbot automation, and team collaboration tools to deliver fast, personalized customer support. Zoominfo Chat supports multi-channel communication, conversation routing, and canned responses to improve response times. With built-in analytics and CRM integration, Zoominfo Chat helps convert visitors into customers.](https://www.flowconsent.com/en/services/customer-support/zoominfo-chat) [Preferences](https://www.flowconsent.com/en/services/customer-support/zoominfo-chat) · ### [UserVoice](https://www.flowconsent.com/en/services/customer-support/uservoice) [UserVoice is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. UserVoice integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, UserVoice helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/uservoice) [Preferences](https://www.flowconsent.com/en/services/customer-support/uservoice) · ### [Asapp](https://www.flowconsent.com/en/services/customer-support/asapp) [Asapp is an analytics and measurement platform providing deep insights into digital ecosystem performance. It tracks user interactions, measures campaign effectiveness, and identifies optimization opportunities across web and mobile. Asapp offers customizable dashboards, automated alerts, and data export capabilities. By transforming raw data into actionable intelligence, Asapp empowers organizations to optimize strategy and maximize return on investment.](https://www.flowconsent.com/en/services/customer-support/asapp) [Analytics](https://www.flowconsent.com/en/services/customer-support/asapp) · ### [Boulevard](https://www.flowconsent.com/en/services/customer-support/boulevard) [Boulevard is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Boulevard supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Boulevard ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/boulevard) [Preferences](https://www.flowconsent.com/en/services/customer-support/boulevard) · ### [Aiva](https://www.flowconsent.com/en/services/customer-support/aiva) [Aiva is a marketing platform that equips businesses with tools to amplify their digital presence and drive customer acquisition. It supports audience segmentation, campaign automation, and cross-channel engagement. Aiva provides real-time analytics and reporting dashboards for performance measurement and strategy optimization. By combining data intelligence with marketing execution, Aiva helps deliver the right message to the right audience at the right time.](https://www.flowconsent.com/en/services/customer-support/aiva) [Marketing](https://www.flowconsent.com/en/services/customer-support/aiva) ## Make your site compliant today. Free up to 25,000 sessions a month. No credit card, no commitment. [Create my banner](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=general) · [Scan my site](https://www.flowconsent.com/en/scan)