> eGain Conversation adds a chat window from eGain to a website: what it does on your pages, the cookies it may set and when GDPR consent applies. > > Canonical: https://www.flowconsent.com/en/services/customer-support/egain-conversation Customer support # eGain Conversation Preferences · [Official website](https://www.egain.com) eGain Conversation refers to the chat and messaging component of eGain, a US publisher of customer service software. It adds a conversation window to a website, where visitors talk with agents or virtual assistants. The widget is loaded from eGain's servers and may store identifiers in the browser. [Block eGain Conversation until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## eGain Conversation and the GDPR eGain Conversation is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What eGain Conversation sets and contacts The cookies of eGain Conversation are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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