> DevRev unites support, product and engineering with AI. Learn what its PLuG widget does on a website, which data it may collect and when GDPR consent applies.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/devrev

Customer support

# DevRev

Preferences · [Official website](https://devrev.ai/plug-observability)

DevRev is an AI native platform that brings customer support, product management and engineering work together. Its PLuG widget can be added to a website or app to offer chat support and to observe how users interact with the product. Because the widget processes visitor messages and may record session activity, its use generally calls for consent.

[Block DevRev until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan)

At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## DevRev and the GDPR

DevRev is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What DevRev sets and contacts

The cookies of DevRev are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

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[Preferences](https://www.flowconsent.com/en/services/customer-support/rocket-chat)

## Make your site compliant today.

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