> Desku is a help desk with live chat and an AI chatbot for websites: what its widget does on your site, the data it stores and what it means for GDPR.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/desku

Customer support

# Desku

Preferences · [Official website](https://desku.io)

Desku is a customer support platform that combines a help desk, live chat, an AI chatbot and a knowledge base. Businesses add its chat widget to their website so visitors can ask questions and get answers from the bot or from support agents. Conversations and the contact details visitors share are stored on Desku's platform.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Desku and the GDPR

Desku is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Desku sets and contacts

The cookies of Desku are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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Same category

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### [Online Chat Centers](https://www.flowconsent.com/en/services/customer-support/online-chat-centers)

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### [SnatchBot](https://www.flowconsent.com/en/services/customer-support/snatchbot)

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[Preferences](https://www.flowconsent.com/en/services/customer-support/snatchbot)

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