> Daktela Omnichannel is contact centre software with web chat: what its widget does on your site and what to check for cookies and GDPR consent.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/daktela-omnichannel

Customer support

# Daktela Omnichannel

Marketing · [Official website](https://daktela.com)

Daktela Omnichannel is contact centre software from the Czech company Daktela that brings calls, emails, web chat and messaging into one interface for support and sales teams. On a website it typically appears as a chat widget or callback form. The widget loads scripts from Daktela and passes visitors' messages and contact details to the service.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Marketing

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Daktela Omnichannel and the GDPR

Daktela Omnichannel is classified as “Marketing”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Daktela Omnichannel sets and contacts

The cookies of Daktela Omnichannel are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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