> Coax gathers customer messages from Messenger, WhatsApp, email and SMS into one thread: what it does on your site, the data involved and GDPR. > > Canonical: https://www.flowconsent.com/en/services/customer-support/coax Customer support # Coax Preferences · [Official website](https://coax.com.au) Coax is a customer messaging tool that brings conversations from channels such as Messenger, Instagram, WhatsApp, Gmail and SMS into a single thread per customer. It presents itself as neither an inbox nor a CRM, with one person following each customer across channels. Any chat or contact element added to a site would load from Coax and may store data in the browser. [Block Coax until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Coax and the GDPR Coax is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Coax sets and contacts The cookies of Coax are not documented in the catalog yet. To see what is actually set on your site, run a free scan. [Scan my site](https://www.flowconsent.com/en/scan) Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Lovi](https://www.flowconsent.com/en/services/customer-support/lovi) [Lovi is an AI-powered platform that leverages artificial intelligence and machine learning to help businesses automate processes, generate insights, and enhance digital experiences. It provides intelligent automation, natural language processing, and predictive analytics. Lovi integrates with existing workflows and tools to deliver AI-driven optimization across marketing, customer service, and operations. 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With a focus on stability and compatibility, Zowie ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/zowie) [Preferences](https://www.flowconsent.com/en/services/customer-support/zowie) · ### [Robin](https://www.flowconsent.com/en/services/customer-support/robin) [Robin is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Robin supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Robin ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/robin) [Preferences](https://www.flowconsent.com/en/services/customer-support/robin) · ### [iAdvize](https://www.flowconsent.com/en/services/customer-support/iadvize) [iAdvize is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. iAdvize integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. 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