> Chatlyn is a guest messaging and AI chat platform for hotels. Learn what it does on a website and how it relates to cookies and GDPR consent.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/chatlyn

Customer support

# Chatlyn

Preferences · [Official website](https://chatlyn.com)

Chatlyn is a guest communication platform for hotels, made by the Austrian company chatlyn GmbH. It brings conversations from webchat, WhatsApp, email and other channels into one inbox and uses AI to automate replies and upsell offers. On a hotel website it typically appears as a chat widget, which may store data in the visitor's browser.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Chatlyn and the GDPR

Chatlyn is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Chatlyn sets and contacts

The cookies of Chatlyn are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

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