> Channel.io provides Channel Talk, a live chat and customer messaging platform: what its widget does on a website, the visitor data it collects and GDPR consent.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/channel-io

Customer support

# Channel.io

Preferences · [Official website](https://channel.io)

Channel.io is the company behind Channel Talk, a customer messaging platform combining live chat, a chatbot, team inbox and CRM features. Its chat widget on a website lets visitors contact the business, and it can identify returning visitors and record their activity for support and marketing, which may require consent.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Channel.io and the GDPR

Channel.io is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Channel.io sets and contacts

The cookies of Channel.io are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

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