> Carrot quest combines live chat, pop-ups and visitor tracking: what its script loads on your site, the cookies it uses and what to check for GDPR consent.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/carrot-quest

Customer support

# Carrot quest

Preferences

Carrot quest is a customer engagement platform combining live chat, chatbots, pop-ups and email to communicate with website visitors. Its script loads from Carrot quest's servers, tracks visitor behaviour on the site and uses cookies to identify visitors and link their actions to a profile.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Carrot quest and the GDPR

Carrot quest is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Carrot quest sets and contacts

The cookies of Carrot quest are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

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