> Cardina lets support agents co-browse and annotate a visitor's screen: what its script shares with Cardina during a session and how GDPR consent applies. > > Canonical: https://www.flowconsent.com/en/services/customer-support/cardina Customer support # Cardina Unclassified · [Official website](https://cardina.com) Cardina is a co-browsing tool from Caldera Labs that lets support agents see a customer's screen, draw on it and guide them through a solution in the browser. It works through a script added to the website that shares the visitor's page with the agent during a session. Since page content and interactions are transmitted to Cardina and the agent, this processing should be covered by clear information or consent. [Block Cardina until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Unclassified - Prior consent Required - Documented cookies 0 Compliance ## Cardina and the GDPR Cardina is classified as “Unclassified”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Cardina sets and contacts The cookies of Cardina are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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