> Guide to Canny GDPR compliance covering feedback widget cookies, user data, voting, US transfers, and compliance steps. > > Canonical: https://www.flowconsent.com/en/services/customer-support/canny Customer support # Canny Preferences · [Official website](https://canny.io) Canny is a product feedback and feature request management platform. It provides feedback boards, feature voting, roadmaps, and changelogs. The JavaScript widget can be embedded on websites. Data is hosted on US infrastructure. [Block Canny until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 3 - Third-party domains 3 - Servers US (AWS hosted) Overview ## What does Canny do? ## **What Is Canny?** Canny is a product feedback management platform that enables companies to collect, organise, and prioritise feature requests from users. It provides feedback boards, feature voting, public roadmaps, changelogs, and integrations with project management tools. The widget can be embedded on websites. Canny Inc. is US based with data on AWS. DPA with SCCs and SOC 2 Type II certification. Cookie consent required for widget. Steps: DPA, consent, retention, minimisation, audit integrations. Compliance ## Canny and the GDPR Canny is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. - Legal basis Legitimate interest for product feedback (Art. 6(1)(f)), consent for widget cookies (Art. 6(1)(a)) - Risk level medium - Applicable regulations GDPR, ePrivacy, UK GDPR, SOC 2 Type II ### Impact assessment (DPIA) DPIA recommended if processing feedback at scale. Assess: feedback content, user identification, email collection, voting data, widget cookies, US hosting. ### Sample text for your banner > This site uses Canny for product feedback. The widget may set cookies. Data is processed on US servers. By submitting feedback, you consent to this processing. Cookies and trackers ## What Canny sets and contacts - Tracking method JavaScript widget, feedback board cookies, user identification, feature voting, changelog tracking - Server location US (AWS hosted) - Data transferred outside the EU Canny Inc. is US based. Data on AWS US. DPA with SCCs available. No EU residency. ### Cookies set (3) | Name | Type | Duration | Purpose | | ------------------- | ------------- | -------- | -------------------------------------------- | | canny\_session | functionality | Session | Maintains the feedback widget session. | | canny\_user\_id | functionality | 1 year | Identifies the user submitting feedback. | | canny\_board\_state | functionality | Session | Tracks feedback board filter and sort state. | ### Third-party domains contacted (3) - `canny.io` - `api.canny.io` - `widget.canny.io` Questions ## Frequently asked questions about Canny Can't find your question? Write to us, we answer fast. [Write to us](https://www.flowconsent.com/en/demo) ### Cookies? Widget sets session and user identification cookies. Dashboard authentication cookies. ### Consent? Yes for widget cookies. Legitimate interest for authenticated user feedback. ### Legal basis? Legitimate interest (Art. 6(1)(f)) for product feedback. Consent for cookies. ### Transfers? Yes. US based, AWS. DPA with SCCs. No EU residency. ### DPIA? Recommended if processing sensitive feedback at scale. ### Compliance? DPA, cookie consent, retention, minimisation, audit integrations. ### Alternatives? Sleekplan (Germany), Fider (open source self hosted), Nolt, ProductBoard. ### Cookie policy? Document widget cookies. Reference DPA. Provide opt out. 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