> Guide to BugHerd GDPR compliance covering bug tracking widget cookies, screenshot data, browser metadata, data transfers, and compliance steps.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/bugherd

Customer support

# BugHerd

Preferences · [Official website](https://bugherd.com)

BugHerd is a visual bug tracking and feedback tool by Macropod Pty Ltd (Australia). It provides a JavaScript sidebar widget for reporting visual bugs with screenshots, browser metadata, and CSS selector data. The widget sets cookies and captures page context from visitor or tester browsers.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  2

- Third-party domains

  3

- Servers

  Australia (Macropod Pty Ltd, Australian hosting) and US (AWS)

Overview

## What does BugHerd do?

## **What Is BugHerd?**

BugHerd is a visual bug tracking tool by Macropod Pty Ltd (Australia). Its JavaScript sidebar widget allows users to pin feedback directly on web pages, capturing annotated screenshots, CSS selectors, browser metadata, console logs, and page context. The widget sets cookies for session management and user identification. Data may be hosted in Australia and US (AWS). DPA available. Consent required for widget cookies. Legal basis: legitimate interest for QA testing with internal teams, consent if exposed to public users. Steps: DPA, cookie consent, restrict widget to internal testers, review screenshot content for personal data. Alternatives: Usersnap (EU, Austria), Marker.io, Ybug.

Compliance

## BugHerd and the GDPR

BugHerd is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

- Legal basis

  Legitimate interest for bug tracking (Art. 6(1)(f)), consent for widget cookies on public sites (Art. 6(1)(a))

- Risk level

  medium

- Applicable regulations

  GDPR, ePrivacy, UK GDPR, Australian Privacy Act

### Impact assessment (DPIA)

DPIA recommended as the widget captures screenshots and browser metadata. Assess: screenshot content (may capture visible personal data), browser metadata, user identification, cookies, Australian/US hosting.

### Sample text for your banner

> This site uses BugHerd for bug reporting. The widget may capture screenshots and browser data. Data is processed on BugHerd servers. By using the bug reporter, you consent to this processing.

Cookies and trackers

## What BugHerd sets and contacts

- Tracking method

  JavaScript widget with visual bug reporting, screenshot capture, session cookies, browser metadata collection

- Server location

  Australia (Macropod Pty Ltd, Australian hosting) and US (AWS)

- Data transferred outside the EU

  BugHerd is operated by Macropod Pty Ltd (Melbourne, Australia). Data may be hosted on AWS in US and Australia. DPA available. Transfers outside EEA require SCCs.

### Cookies set (2)

| Name         | Type          | Duration | Purpose                                    |
| ------------ | ------------- | -------- | ------------------------------------------ |
| bh\_session  | functionality | Session  | Widget session cookie for bug reporting.   |
| bh\_user\_id | functionality | 1 year   | Identifies the user in the BugHerd widget. |

### Third-party domains contacted (3)

- `www.bugherd.com`
- `app.bugherd.com`
- `sidebar.bugherd.com`

Questions

## Frequently asked questions about BugHerd

Can't find your question? Write to us, we answer fast.

[Write to us](https://www.flowconsent.com/en/demo)

### Cookies?

Widget sets session and user ID cookies. Captures screenshots which may contain visible personal data.

### Consent required?

Yes for widget cookies. Restrict widget to internal testers when possible.

### Legal basis?

Legitimate interest for internal QA. Consent if public facing.

### Transfers?

Australia and US (AWS). DPA with SCCs needed for EU.

### DPIA?

Recommended as screenshots may capture personal data on screen.

### Compliance?

DPA, cookie consent, restrict to internal testers, review screenshots.

### Alternatives?

Usersnap (EU, Austria), Marker.io, Ybug, Feedbear.

### Cookie policy?

Document widget cookies. Note screenshot capture. Reference DPA.

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