> B2Chat unifies WhatsApp, social and website chat for support teams: what its widget does on your site and what to check for cookies and GDPR consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/b2chat Customer support # B2Chat Preferences · [Official website](https://www.b2chat.io) B2Chat is a multichannel customer messaging platform used mainly in Latin America. It brings WhatsApp, Facebook, Instagram and website chat into one console so several agents can answer customers. A chat widget or button added to a site loads B2Chat code and passes conversations to its servers. [Block B2Chat until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## B2Chat and the GDPR B2Chat is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What B2Chat sets and contacts The cookies of B2Chat are not documented in the catalog yet. To see what is actually set on your site, run a free scan. [Scan my site](https://www.flowconsent.com/en/scan) Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Chatgo](https://www.flowconsent.com/en/services/customer-support/chatgo) [Chatgo is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Chatgo supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Chatgo ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/chatgo) [Preferences](https://www.flowconsent.com/en/services/customer-support/chatgo) · ### [Simla](https://www.flowconsent.com/en/services/customer-support/simla) [Simla is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Simla supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Simla ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/simla) [Preferences](https://www.flowconsent.com/en/services/customer-support/simla) · ### [Answerbase](https://www.flowconsent.com/en/services/customer-support/answerbase) [Answerbase is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Answerbase supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Answerbase ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/answerbase) [Preferences](https://www.flowconsent.com/en/services/customer-support/answerbase) · ### [Virtual Chat](https://www.flowconsent.com/en/services/customer-support/virtual-chat) [Virtual Chat is a live chat and customer messaging platform that enables businesses to engage with website visitors in real time. It provides instant messaging, chatbot automation, and team collaboration tools to deliver fast, personalized customer support. Virtual Chat supports multi-channel communication, conversation routing, and canned responses to improve response times. With built-in analytics and CRM integration, Virtual Chat helps convert visitors into customers.](https://www.flowconsent.com/en/services/customer-support/virtual-chat) [Preferences](https://www.flowconsent.com/en/services/customer-support/virtual-chat) · ### [HelpCrunch](https://www.flowconsent.com/en/services/customer-support/helpcrunch) [HelpCrunch is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. HelpCrunch integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, HelpCrunch helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/helpcrunch) [Preferences](https://www.flowconsent.com/en/services/customer-support/helpcrunch) · ### [Onsite Support](https://www.flowconsent.com/en/services/customer-support/onsite-support) [Onsite Support is a customer support and helpdesk platform that helps businesses manage, track, and resolve customer inquiries efficiently. It provides a unified ticketing system, knowledge base, and multi-channel support across email, chat, phone, and social media. Onsite Support features automated ticket routing, SLA management, and self-service portals, enabling faster resolutions, higher satisfaction, and reduced operational costs for support teams.](https://www.flowconsent.com/en/services/customer-support/onsite-support) [Preferences](https://www.flowconsent.com/en/services/customer-support/onsite-support) ## Make your site compliant today. Free up to 25,000 sessions a month. No credit card, no commitment. [Create my banner](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=general) · [Scan my site](https://www.flowconsent.com/en/scan)