> Alive5 is a customer messaging platform with web chat and SMS: what its chat widget does on your site and what that means for cookies and GDPR.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/alive5

Customer support

# Alive5

Preferences · [Official website](https://www.alive5.com)

Alive5 is a customer messaging platform that combines website chat, SMS and other messaging channels, with chatbots and a shared inbox for sales and support teams. On a website, it adds a chat widget loaded from Alive5. Conversations and contact details typed by visitors are processed by the service, which should be covered by the site's consent and privacy notice.

[Block Alive5 until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan)

At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Alive5 and the GDPR

Alive5 is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Alive5 sets and contacts

The cookies of Alive5 are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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## Make your site compliant today.

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