> Akia is a guest messaging and AI agent platform for hotels. Learn what its website chat does and how it relates to cookies and GDPR consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/akia Customer support # Akia Preferences · [Official website](https://www.akia.com) Akia is a guest experience platform for hotels and other hospitality businesses. It centralizes guest messaging by text and chat, offers an AI agent to answer common requests, and supports upsells and check-in flows. When its chat widget is added to a hotel website, it may load scripts and store data in the browser. [Block Akia until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Akia and the GDPR Akia is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Akia sets and contacts The cookies of Akia are not documented in the catalog yet. To see what is actually set on your site, run a free scan. [Scan my site](https://www.flowconsent.com/en/scan) Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Medchat](https://www.flowconsent.com/en/services/customer-support/medchat) [Medchat is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Medchat integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. 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